Книга американского журналиста давно уже стала мировым бестселлером. Она учит многому, но в первую очередь - умению завоевывать головокружительные вершины. Самое важное и самое нужное - в чеканных формулировках законов и их доступных толкованиях

This book helps your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more

This book covers the basic principles and concerns of management and its problems, challenges, and opportunities, giving managers, executives, and professionals the tools to perform the tasks that the economy and society of tomorrow will demand of them

This book provides leaders and managers tools, frameworks, and advice for bringing these breakthrough change methods to life within their own organizations

Drawing extensively from various disciplines including ethnology, geography, geology, and environmental studies, this groundbreaking book addresses shifting concepts of time, history, and landscape in relation to the work of pioneering American artists during the first half of the 20th century

An amazing reference covering every aspect of leading a training program or workshop - this book was written for those who want to excel as trainers, and to offer maximum value both to client/employers and workshop participants

В сборник включены доклады, отражающие анализ стратегий, интересов, позиций внешних сил в Центральной Азии и их взаимоотношений с центральноазиатскими странами в предстоящей перспективе, а также наиболее важные проблемы укрепления безопасности и стабильности в регионе, активизации борьбы с терроризмом и экстремизмом и др.

This book explores a joint African/Western approach to conservation with the goal of returning control to the African nations. It's a no-holds-barred attack on old-style conservation in Africa- provocative, fascinating and dead-on. The authors, associated with the World Wildlife Fund, explode the romantic fallacy of an untouched continent where animals roam freely in sanctuaries. The relationship of wildlife - and the people who share the continent with them - is central to the future of conservation

Colin Powell is the classic American success story. Born in Harlem to immigrant parents, Powell rose through the ranks of the U.S. military to become chairman of the Joint Chiefs of Staff, and a soft-spoken, steel-willed Desert Storm hero. The Leadership Secrets of Colin Powell recounts Powell's core beliefs on leadership, negotiation, self-knowledge, and more

In 400 seminars in 47 states and 22 countries in the last five years, Peters has reexamined, refined, and reinvented his views on innovation. This book brings these seminars - and Peters` contagious passion - to the reader in a landmark book. Through bold graphics, astounding facts and figures, here is a book that will open your eyes to new ways of envisioning the challenges of today`s world