Leadership, influence, teamwork, and change management

Great service wins loyal customers. Hiring the right people and developing their interpersonal skills are prerequisites of great service- but they

he Berlin Stories is inhabited by a wealth of characters: the unforgettable Sally Bowles, whose misadventures in the demimonde were popularized on the American stage and screen by Julie Harris in I Am A Camera and Liza Minnelli in Cabaret; Mr. Norris, the improbable old debauchee mysteriously caught between the Nazis and the Communists; plump Fräulein Schroeder, who thinks an operation to reduce the scale of her Büste might relieve her heart palpitations; and the distinguished and doomed Jewish family, the Landauers

In the most reliable and readable guide to effective writing for the Americans of today, Wilson answers questions of meaning, grammar, pronunciation, punctuation, and spelling in thousands of clear, concise entries. His guide is unique in presenting a systematic, comprehensive view of language as determined by context

TodayOs American: How Free? assesses the state of American freedom in the post-9/11 period. Conducted by Freedom House, the study looks at a broad range of rights and liberties, including the electoral process, freedom of the press, counterterrorism policies, corruption, freedom of belief, academic freedom, race relations, immigration, property rights, and equality of opportunity

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The latest edition of The Encyclopedia of Women

The most comprehensive work on African American inventors to date, this book provides information on patent holders in all fields from colonial to modern times

An astonishing first novel that traces the lives of a Scottish family over a decade as they confront the joys and longings, fulfillments and betrayals of love in all its guises