Electronic catalog
country edition:UNITED STATES
Genre:Общественно политическая литература (другое) (SPL)
Search result:
51-60 of 2779
book
BONET, DIANA
Quality at Work : A Personal Guide to Professional Standards / Bonet, Diana Griggs, Rick ... – USA : SkillSoft, 1989. - 87 p., il. , glossary;– (Crisp Fifty-Minute Series. . – Bibliogr.: p. 87 . – [N. c.] – 978-0-931961-72-4, 0-931961-72-6 : 1954 tg.
UDC:
005.6
Shelf code:
Р 2013/5736
Subject headings
- Quality control
Annotation
This book presents the basics of quality in an easy-to-understand format designed to help management and employees establish and meet simple, effective quality standards. With the exercises and assessments in this book, you will set up perfection standards, design goals, measure performance
Keywords
quality control, standarts of quality, customer service, professional quality standards
1/1 Free
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GERSON, RICHARD F.
Measuring Customer Satisfaction / Gerson, Richard F. ... – USA : Axzo Press, 1993. - 118 p., il.;– (Crisp Fifty-Minute Series. . . – [N. c.] – 978-1-56052-178-5, 1-56052-178-3 : 2105 tg.
UDC:
658.818
Shelf code:
Р 2013/5737
Subject headings
- Customer service (consumers)
Annotation
This book was written for everyone, from the business owner to the front-line supervisor to the customer contact employee. It will help you to define your role in assuring total customer satisfaction, how to use quality improvement measurement tools, and how to conduct necessary research and analysis
Keywords
customer service, customer satisfaction, quality of customer service, developing customer service system
1/1 Free
book
FITZWATER, TERRY L.
Preparing for the Behavior-Based Interview : How to Get the Job You Want / Fitzwater, Terry L. ... – USA : Axzo Press, 2001. - 83 p., appendix;– (A Crisp Fifty-Minute Series Book. . – Bibliogr. : p. 83 . – [N. c.] – 1-56052-643-2, 978-1-56052-643-8 : 2105 tg.
UDC:
005.953
Shelf code:
Р 2013/5745
Subject headings
- Staffl selection. Selection criteria
Annotation
This book will teach you how to understand the motivation behind your interviewer's questions and how to follow up after the meeting. In today's highly competitive job market, it is imperative that you set yourself apart from the other applicants, maximize your search, and get an offer every time you apply
Keywords
interview preparation, tips for interview, techniques of interviews
1/1 Free
book
BERK, DIANE
Preparing for Your Interview : Getting the Job You Want / Berk, Diane ... – USA : Axzo Press, 1990. - 62 p., glossary;– (A Crisp Fifty-Minute Series Book. . . – [N. c.] – 978-1-56052-033-7, 1-56052-033-7 : 2105 tg.
UDC:
005.953
Shelf code:
Р 2013/5746
Subject headings
- Staff selection. Selection criteria
Annotation
This book explains the value of being able to use the information you've obtained through research in order to ask thoughtful questions during your interview
Keywords
types of interviews, interview techniques, interview process
1/1 Free
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CHAPMAN, ELWOOD N.
Sales Training Basics / Chapman, Elwood N. . – 3rd ed. .. – USA : Axzo Press, 1992. - 68 p., il.;– (A Crisp Fifty-Minute Series Book. . . – [N. c.] – 978-1-56052-119-8, 1-56052-119-8 : 2105 tg.
UDC:
658.8
Shelf code:
Р 2013/5744
Subject headings
- Marketing. Sale
Annotation
This book gives you that confidence by teaching you how to win the game of selling. In this book, you will learn ways to communicate with customers and co-workers, build a clientele by using honesty and humor, give and receive feedback, and make the most of every sales opportunity
Keywords
selling, customer relations, sales opportunity
1/1 Free
book
SCOTT, DRU
Stress That Motivates : Self-Talk Secrets for Success / Scott, Dru . – rev. ed. .. – USA : Axzo Press, 2002. - 110 p.– (A Crisp Fifty-Minute Series Book. . – Bibliogr. : p. 110 . – [N. c.] – 978-1-56052-537-0, 1-56052-537-1 : 2105 tg.
UDC:
159.9:658
Shelf code:
Р 2013/5743
Subject headings
- Psychologie of business
- self-protection
Annotation
This book will help you stay motivated, overcome the effects of stress, and shift your belief system so that you can begin to practice healthy, positive self-talk. By using the suggested techniques and self-assessments, you can recognize and choose the self-talk you engage in
Keywords
stress reduction, self-motivation
1/1 Free
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CHAPMAN, ELWOOD N.
Winning at Human Relations : How to Keep from Sabotaging Yourself / Chapman, Elwood N. Wingfield, Barb . – rev. ed. .. – USA : Axzo Press, 2004. - 84 p., il. , appendix;– (Crisp Fifty-Minute Series. . – Bibliogr.: p. 84 . – [N. c.] – 978-1-56052-689-6, 1-56052-689-0 : 2105 tg.
UDC:
005.95/.96
Shelf code:
Р 2013/5748
Subject headings
- Personnel management. Human resource management
Annotation
This book is an easy-to-read, interactive book that will help assess skills and work toward improvement. It will help to learn how to communicate more effectively, be objective, and develop cooperative relationships that will benefit everyone involved
Keywords
human relations, human relations principles, developing cooperative relationships, communication, personal development
1/1 Free
book
CHAPMAN, ELWOOD N.
Plan B : Converting Change into Career Opportunity / Chapman, Elwood N. . – rev. ed. .. – USA : Axzo Press, 1993. - 103 p., il.;– (Crisp Fifty-Minute Series. . . – [N. c.] – 978-1-56052-195-2, 1-56052-195-3 : 2105 tg.
UDC:
005.21
Shelf code:
Р 2013/5747
Subject headings
- Strategies in management
Annotation
This book will help to develop Plan B. The winds of change are everywhere, and this is especially true in the modern workplace. Having a Plan B is a smart move, even if you currently feel happy and secure in your present employment. A Plan B is not a temporary alternative or a substitute job - it is a contingency plan that can match or even be superior to your Plan A, or current job
Keywords
personal development, professional skills, job opportunity
1/1 Free
book
WOLFE, REBECCA LUHN
Systematic Succession Planning : Building Leadership from Within / Wolfe, Rebecca Luhn ... – USA : Axzo Press, 1996. - 126 p., il.;– (A Crisp Fifty-Minute Series Book. . . – [N. c.] – 978-1-56052-380-2, 1-56052-380-8 : 2105 tg.
UDC:
159.9:658
Shelf code:
Р 2013/5742
Subject headings
- Psychologie of business
Annotation
Systematic Succession Planning helps you formulate a plan for establishing continuity in leadership and other key positions within your organization in times of change
Keywords
leadership positions, business planning, succession planning
1/1 Free
book
PETERS, TOM
The Brand You 50 : or : Fifty ways to transform yourself from an "employee" into a brand that shouts distinction, commitment, and passion! / Peters, Tom . – 1st ed. , reinventing work .. – New York : Alfred A. Knopf, 2011. - 205 p.– (Knopf. . – Bibliogr.: p. 202 - 203 . – [N. c.] – 978-0-375-40772-7 (в пер.) : 2167 tg.
UDC:
658
Shelf code:
Г 2013/5056
Subject headings
- Organization of production. Management. Economic of enterprises
Annotation
This book lays it all out: from designing your business card to landing jobs, from building your Rolodex to crafting an image, from transforming your skill portfolio to delivering WOW results every time. Here the author shows you how to create a unique, fabulous, high-performance Brand You
Keywords
personal development, achieve success, principles of success, career development, success in business
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FITZWATER, TERRY L.
PREPARING FOR THE BEHAVIOR-BASED INTERVIEW (2001)
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