Electronic catalog
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Genre:Общественно политическая литература (другое) (SPL)
theme:Прикладные науки. Медицина. Технология
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1-10 of 18
book
TREVINO, LINDA KLEBE
Managing Business Ethics : Straight Talk About How To Do It Right / Trevino, Linda Klebe Nelson, Katherine A. . – 4-th edition .. – Hoboken, NJ : John Wiley & Sons, 2007. - 407 p., index , notes; . . – [N. c.] – 978-0-471-75525-8 : 18484 tg.
UDC:
658:17
Shelf code:
Л 2013/41234
Subject headings
- Business ethics
Annotation
This book will help identify and solve ethical dilemmas, understand why people behave the way they do, and help design a culture that will promote ethical behavior in organization
Keywords
business ethics, ethics, managing ethics, ethical problems, organizational culture
1/1 Free
book
LEE, CHRIS
Marketing Works : Unlocking Big Company Strategies for Small Business / Lee, Chris Lima, Daniele ... – Garden City , NY : Morgan James Publishing : Habitat for Humanity Peninsula Building Partner, 2006. - 178 p., glossary; . . – [N. c.] – 1-60037-009-8 : 3010 tg.
UDC:
658.8
Shelf code:
Л 2013/41228
Subject headings
- Marketing
Annotation
The aims of this book are to examine the key aspects of marketing with the emphasis squarely on small business, and to demonstrate how a marketing approach can be used to improve the perfomance and subsequent profitability of your business
Keywords
business, aspects of marketing, business strategies
1/1 Free
book
SMITH, SHAUN
Managing the Customer Experience : Turning customers into advocates / Smith, Shaun Wheeler, Joe ... – London [etc.] : Prentice Hall, 2002. - 254 p., appendix , index;– (Prentice Hall Financial Times. . – Bibliogr. at the end of chapters . – [N. c.] – 978-0-273-66195-5, 0-273-66195-7 : 6110 tg.
UDC:
658.89
Shelf code:
Р 2013/5723
Subject headings
- Customers
Annotation
How can you gain unbeatable competitive advantage? This book shows you how. It takes you through the step-by-step process of creating Loyalty by Design. It shows you how to re-think your business from the customer's point of view and then design and deliver a customer experience that drives loyalty and profitability
Keywords
business, customer experience, leadership
1/1 Free
book
GERSON, RICHARD F.
Measuring Customer Satisfaction / Gerson, Richard F. ... – USA : Axzo Press, 1993. - 118 p., il.;– (Crisp Fifty-Minute Series. . . – [N. c.] – 978-1-56052-178-5, 1-56052-178-3 : 2105 tg.
UDC:
658.818
Shelf code:
Р 2013/5737
Subject headings
- Customer service (consumers)
Annotation
This book was written for everyone, from the business owner to the front-line supervisor to the customer contact employee. It will help you to define your role in assuring total customer satisfaction, how to use quality improvement measurement tools, and how to conduct necessary research and analysis
Keywords
customer service, customer satisfaction, quality of customer service, developing customer service system
1/1 Free
book
CONLEY, CHIP
Marketing that matters : 10 practices to profit your business and change the world / Conley, Chip Friedenwald-Fishman, Eric . – 1st ed. .. – San-Francisco : Berrett - Koehler Publishers, 2006. - 202 p., il., notes, index;– (The Social Venture Network Series. . . – [N. c.] – 1-57675-383-2, 978-1-57675-383-5 : 2558 tg.
UDC:
658.8
Shelf code:
Л 2013/41787
Subject headings
- Marketing. Sale. Production realization
Annotation
This book shows how to define your company`s mission, goals, and potential audience in ways that are flexible, creative, and true to your organization`s core values. It offers ten practices to engage customers using innovative marketing techniques - from discovering how customers make decisions to building commited communities of customers
Keywords
social marketing, social responsibility of business, marketing techniques
1/1 Free
book
MARTIN, WILLIAM B.
Managing Quality Customer Service / Martin, William B. ... – The United States of America : Axzo Press, 1989. - 93 p., il.;– (A Crisp Fifty-Minute Series Book. . . – [N. c.] – 0-931961-83-1, 978-0-931961-83-0 : 1954 tg.
UDC:
658.8
Shelf code:
Р 2013/5931
Subject headings
- Customer services (consumers)
Annotation
Managing Quality Customer Service is based on the idea that there is a unique "customer service perspective" for every organization. It asks you to look at your organization and the services you provide and to put your team`s efforts at the vital points of contact with your customer. This book leads you through five stages of the customer service management cycle with a problem-solving approach at its core
Keywords
quality service standards, customer-service problem solving, customer-service audit
1/1 Free
book
Человек и среда / ... – Ленинград : Наука, 1975. - 211, [1] с., табл., рис.; . – Библиогр. в конце ст. . – 4800 экз. – не указан (в пер.) : 28 тг.
UDC:
612.017.2
Shelf code:
Л 2012/35919
Subject headings
- Приспособляемость. Адаптация
Annotation
В книге освещаются различные вопросы наук о Земле и о природе, а также общенаучные и философские вопросы взаимодействия человека и окружающей среды
Keywords
приспособляемость организма, адаптация, окружающая среда и человек
1/1 Free
book
Современные проблемы геофизики, геологии, освоения, переработки и использования углеводородного сырья [Текст] : материалы I международной научно-технической конференции, посвященной 20-летию образования Атырауского ин-та нефти и газа : в 2-х т. ; отв. ред. Т. П. Сериков ; М-во образования и науки РК, Атырау. обл. акимат, Атырау. ин-т нефти и газа, Атырау. фил. инженерной акад. РК .- Атырау : [б. и.] , 2001.– 500 экз. . – 9965-475-98-9 (в пер.) - Текст на рус. и каз. яз. . Т. 2 .– 584 с., ил. . (в пер.) : 350 тг.
UDC:
622.276:622.32(574)
Shelf code:
Л 2005/9950
Subject headings
- Разработка нефтяных месторождений и добыча нефти и газа в РК
Annotation
Книга включает в себя научные статьи и тезисы докладов, представленных на I международную научно-техническую конференцию "Современные проблемы геофизики, геологии, освоения, переработки и испльзования углеводородного сырья Казахстана".
Keywords
нефтяные месторождения Казахстана, бурение скважин, экологическая безопасность, переработка нефти, морские нефтегазовые сооружения, транспортировка газа, химия нефти, менеджмент нефтегазового комплекса, экология, нефтегазовая отрасль, Қазақстандағы өтпелі кезең, транспортировка нефти, экономика нефтегазового комплекса
Kazakhstan
1/1 Free
book
КАРПОВИЧ, АЛЕКСЕЙ ИВАНОВИЧ
Моделирование экономической устойчивости систем энергетики : монография / Карпович, Алексей Иванович ... – Новосибирск : Изд-во НГТУ, 2006. - 258, [1] c.– (Монографии НГТУ. . – Библиогр.: с. 213-226 . – 3 000 экз. – 5-7782-0738-7 (в пер.) : 2 312 тг.
UDC:
621.311
Shelf code:
Л 2012/34421
Subject headings
- Энергосистемы в целом
Annotation
В монографии рассматривается категория устойчивости и сопутствующие ей понятия применительно к сложным, в том числе экономическим системам
Keywords
системные свойства устойчивости, энергосистемы, электроэнергетические системы, управление электроэнергетическими системами
2/2 Free
book
HSU, TAI-RAN
Mems and Microsystems : Design, Manufacture, and Nanoscale Engineering / Hsu, Tai-Ran ... – New Jersey : Jonh Wiley & Sons, Inc., 2008. - 550 p., figures; . – Bibiliogr.: 509-521 p. . – 978-0-470-08301-7 : 800 tg.
UDC:
62
Shelf code:
Р 2012/4176
Subject headings
- Инженерное дело. Техника в целом
Annotation
This book remains the only available text to cover both the electical and the mechanical aspects of the technology
Keywords
MEMS, microsystems, technology
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ЧЕЛОВЕК И СРЕДА (1975)
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1/1 Free
СОВРЕМЕННЫЕ ПРОБЛЕМЫ ГЕОФИЗИКИ, ГЕОЛОГИИ, ОСВОЕНИЯ, ПЕРЕРАБОТКИ И ИСПОЛЬЗОВАНИЯ УГЛЕВОДОРОДНОГО СЫРЬЯ (2001)
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КАРПОВИЧ, АЛЕКСЕЙ ИВАНОВИЧ
МОДЕЛИРОВАНИЕ ЭКОНОМИЧЕСКОЙ УСТОЙЧИВОСТИ СИСТЕМ ЭНЕРГЕТИКИ (2006)
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