The book shows that you do not need to have an English degree to write technically. But you should have some knowledge of your audience and a strategy for composing the type of document that will present your information in a way that will be understood by the most people

The author in his book takes a new and original look at the complex workings of the slave trade. The result is an astonishingly detailed look at the voyage of a single ship that sheds new light on the collaborative nature of the slave trade and how it shaped morality, politics and economics on three continents. By combining the detailed story of an expedition with an exploration of the significant personalities and events that were shaping Europe, West Africa and the Caribbean in the early 18th century, this book provides an intimate understanding of a horrifying world

This book helps your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more

This book covers the basic principles and concerns of management and its problems, challenges, and opportunities, giving managers, executives, and professionals the tools to perform the tasks that the economy and society of tomorrow will demand of them

This book provides leaders and managers tools, frameworks, and advice for bringing these breakthrough change methods to life within their own organizations

The great improvisational American jazz musicians of the mid-20th century inspired a generation of photographers to develop a looser, moodier style of visual expression. Covering six decades of performers —from Louis Armstrong and Duke Ellington to John Coltrane and Miles Davis—this unique collection is as much a comprehensive catalogue of jazz greats as it is a salute to the photographers who captured them

Drawing extensively from various disciplines including ethnology, geography, geology, and environmental studies, this groundbreaking book addresses shifting concepts of time, history, and landscape in relation to the work of pioneering American artists during the first half of the 20th century

An amazing reference covering every aspect of leading a training program or workshop - this book was written for those who want to excel as trainers, and to offer maximum value both to client/employers and workshop participants

Navajo textiles have been avidly sought after and collected for more than two hundred years and provide examples of both historic and contemporary primitive art. Navajo Weaving Tradition is a detailed history and appreciation of these wonderful textiles

This book explores a joint African/Western approach to conservation with the goal of returning control to the African nations. It's a no-holds-barred attack on old-style conservation in Africa- provocative, fascinating and dead-on. The authors, associated with the World Wildlife Fund, explode the romantic fallacy of an untouched continent where animals roam freely in sanctuaries. The relationship of wildlife - and the people who share the continent with them - is central to the future of conservation