This edition is a comprehensive resource for public policymakers addressing the economic and fiscal consequences of the crisis. It is intended to bridge the gap between studies focused on the epidemic`s impact on specific sectors, such as health and education and broad national analyses

Starting a small business and making it a success isn`t easy. In fact, most small business owners don`t get rich and many fail. This book presents the straight truth on small business success. It doesn`t offer cure-alls for every small business. Instead, it outlines real, effective principles for continued small business growth and success

This book encourages you to take an objective look at why you want to start your own business and whether you have what it takes to succeed. It also offers a step-by-step guide that goes from identifying business opportunities all the way to finding ways to finance your new business

To compete in today`s competitive marketplace, customer focus is no longer simply nice to have—it`s a fundamental mandate. This book is a manager`s best friend, providing both a primer and a how-to guide to defining and implementing customer relationship management

This book lays it all out: from designing your business card to landing jobs, from building your Rolodex to crafting an image, from transforming your skill portfolio to delivering WOW results every time. Here the author shows you how to create a unique, fabulous, high-performance Brand You

The book shows that you do not need to have an English degree to write technically. But you should have some knowledge of your audience and a strategy for composing the type of document that will present your information in a way that will be understood by the most people

The author in his book takes a new and original look at the complex workings of the slave trade. The result is an astonishingly detailed look at the voyage of a single ship that sheds new light on the collaborative nature of the slave trade and how it shaped morality, politics and economics on three continents. By combining the detailed story of an expedition with an exploration of the significant personalities and events that were shaping Europe, West Africa and the Caribbean in the early 18th century, this book provides an intimate understanding of a horrifying world

This book helps your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more

This book covers the basic principles and concerns of management and its problems, challenges, and opportunities, giving managers, executives, and professionals the tools to perform the tasks that the economy and society of tomorrow will demand of them

This book provides leaders and managers tools, frameworks, and advice for bringing these breakthrough change methods to life within their own organizations