This book examines the role technology plays in customer service today and offers common-sense advice for how organizations can use technology to meet customers' needs and build relationships that keep customers coming back - all while keeping in mind that customers are people, not just account numbers

This book shows you how to take the idea of learning to the heart of an organization and use it to create an enthusiastic, creative group of people and winning combination of expanding knowledge and imagination

This book is for anyone who wants to take charge and live life. This Edition includes a helpful new collection of follow-up practice situations in the summary. Completing these exercises over the course of several days or weeks will help you apply and hone your new skills

Leading Honorably will help you define and develop those intangible assets that are so important in our world today. The 50 tips presented in this book offer inspiration to help you establish your own guidelines for moral conduct as well as advice on how to be a positive influence and lead by example

Entrepreneurship For Dummies brings everything the reader needs to get started in business into one package. From developing an opportunity and coming up with a concept to actually creating the company, this book guides readers step-by-step

This volume looks at the intersection of people and entrepreneurship. Taking a broad view of entrepreneurship as a form of human action, chapters in this volume identify the current state of the art in academic research with respect to cognitive, economic, social, and institutional factors that influence people's behavior with respect to entrepreneurship

The author in his book shows how to turn $1,000 into $1 million in only five years, and then proceeded to make many millions more. The author educates people all over the world on how to take control of their finances by applying the same principles that changed his own life

This book helps your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more

This book covers the basic principles and concerns of management and its problems, challenges, and opportunities, giving managers, executives, and professionals the tools to perform the tasks that the economy and society of tomorrow will demand of them

This book can help the manager see solutions where before there was only uncertainty or blackness and despair. Learn how to measure your own effectiveness - and make needed improvements. By exploring a number of simple and easy-to-use principles, you can increase your productivity and job satisfaction