Black Enterprise brings to you the Guide to Starting Your Own Business, the one-stop definitive resource for everything today's entrepreneur needs to know to launch and run a solid business

The book shows you how to attract and keep great clients, while running a profitable and efficient business. It helps every knowledge - for-profit professional to maximize your most valuable client relationships, and to develop a personalized business development plan to mine the untapped potential in your business

In this provocative yet practical book, Fred Reichheld argues that loyalty provides the acid test for leadership in today's volatile business environment, and that most leaders deserve failing grades. In fact, the author is quick to highlight that less than half of today's employees believe their company deserves their loyalty

A soup-to-nuts guide for entrepreneurs, covering all areas of business creation, development, and management. The book includes a wealth of insightful tools and information, and success stories and interviews from entrepreneurs who have experienced the joys and frustrations of business ownership firsthand

With fewer than 200 pages, The Pilates Body is a slim volume, but every page contains valuable gems of information. The focus here is on mat work, which Siler points out was the initial movement system before the invention of the Reformer. Pilates history and the key elements to matwork are explained in short but comprehensive chapters before the exercises are introduced. The approach to the exercises is pure Pilates - sharp and meaningful, with all meat and no fluff. Each move is described step-by-step, and Siler offers a visual clue or two to help you get the form right, along with including an illustration to help you see what she means

Like the title says, this book takes you through a workout that applies Pilates principles to the fitness ball. Mat and equipment-based Pilates moves are adapted for this inflatable sphere, which makes things more challenging than you might expect. This is because the exercise ball provides an unstable environment on which you complete each exercise, which adds a great amount of resistance. Pilates On the Ball provides a unique, low-impact method of becoming fit

Montignac Recipes and Menus is the essential companion volume to Eat Yourself Slim and Dine Out and Lose Weight, both of which are best-sellers in Montignac`s native France and in many other countries. Those who have already taken the MONTIGNAC METHOD to heart will enjoy getting into kitchen with this book, building on their understanding of the Method and creating gourmet meals with a French flavour. Those who have not yet adopted Montignac principles may be surprised to find that a book of recipes stressing the traditional values of French regional cooking, bien-vivre and pleasures of the table, can at the same time claim to be in the interests of our weight and health

This book will show you what influence is and what it is not. Often it is confused with power or manipulation but here it is defined as the ability to affect others - seen only in its effect - without exertion of force or formal authority

Starting Your New Business is not like most books. It has a unique "self-paced" format that encourages a reader to become personally involved. Designed to be "read with a pencil," there are an abundance of exercises, activities, and assessments and cases that invite participation. The objective of this book is to help a reader think through all of the critical issues before charging ahead to set up a new business. It contains several hundred questions that, if answered honestly, will assist with a decision of whether or not to start a business

Managing Quality Customer Service is based on the idea that there is a unique "customer service perspective" for every organization. It asks you to look at your organization and the services you provide and to put your team`s efforts at the vital points of contact with your customer. This book leads you through five stages of the customer service management cycle with a problem-solving approach at its core