Like a mentor-on-call, this best-selling book brings a wealth of wisdom and information to the new supervisor. It's clearly organized into four logical parts that focus on the biggest concerns: understanding the basics of supervisory responsibilities, developing personal effectiveness, managing many personalities, and working with groups

Henry James' travel writings on France and Italy are a case study in fine arts perception, understanding and interpretation. He treats each new locale as a new horizon to be engaged, absorbed, and internalized through a hermeneutic of analogical interiority. Roaming within the halls and chambers of French and Italian architecture opens, through the text, new conduits for an understanding of the vast interiority that exists within the self-examining-self. James is a master at relating the space of each location with the thoughts, instincts, relational perceptions and education of the observer

The book digs deep into the 9.5 elements that make persuasion, and getting your way, happen. By breaking down the elements, the reader will begin to understand, take action, become proficient, and then master the ability to persuade. Because persuasion occurs in so many different areas of life and business, Gitomer leads the reader from mental readiness to the principles of getting your way and the power that persuasion offers. He challenges the reader to prepare before they present, to prepare before they try to persuade. He demonstrates how to change a presentation into a performance and shows how this can be done in any environment

This volume collects three sea-going travel narratives by Richard Henry Dana, Jr., that span 25 years of maritime history, from the age of sail to the age of steam. Two Years Before the Mast (1840) is the classic account of his voyages around Cape Horn and time ashore in California in the decade before the Gold Rush. Written with an unprecedented realism that challenged the romanticism of previous maritime literature, Dana's narrative vividly portrays the daily routines and hardships of life at sea, the capriciousness and brutality of merchant ship captains and officers, and the beauty and danger of the southern oceans in winter

In The Five Dysfunctions of a Team Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best-selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns his keen intellect and storytelling power to the fascinating, complex world of teams

Paul Timm will teach readers how to become a "customer magnet." After reading this second edition, one will know how to establish a customer base, retain customers through satisfaction and appreciation, and win back lost customers. There are probably thousands of proven ways to win new customers, but Dr. Timm offers the best - a mix of classic, common sense tips, and ingenious advice

Leadership and The One Minute Manager goes straight to the heart of management as it describes the effective, adaptive styles of Situational Leadership. In clear and simple terms it teaches how to become a flexible and successful leader, fitting your style to the needs of the individual and to the situation at hand, and using the One Minute Manager techniques to enhance the motivation of others

Six Disciplines for Excellence provides six fundamental business principles that are specifically designed to help small businesses move beyond momentary success to attain enduring excellence. This book is not for those who are looking for a quick fix. Six Disciplines for Excellence is a long-term fitness program, not a fad diet. You will find: Information on creating a unique mission statement. Ways to deal with internal and external factors (such as equipment failure or an unfavorable stock market) that affect your business. Helpful charts, checklists, hints, tips, and graphs

Spanning more than 100 years, New York: 365 Days is a spectacular collection of then-and-now photographs that capture the rhythms and moods of the greatest city in the world. Selected from the vast archive of The New York Times, the extraordinary images in this book include many rarely-seen moments, with stops at famous landmarks and memorable events as well as a dizzying array of evocative everyday New York scenes

Here is the comprehensive selection of Audubon's writings ever published, along with a spectacular portfolio of his drawings. Selections from his "1826 Journal" follow Audubon to Europe, where after years of relative obscurity and financial distress his abilities were finally recognized