This book will show you what influence is and what it is not. Often it is confused with power or manipulation but here it is defined as the ability to affect others - seen only in its effect - without exertion of force or formal authority

Starting Your New Business is not like most books. It has a unique "self-paced" format that encourages a reader to become personally involved. Designed to be "read with a pencil," there are an abundance of exercises, activities, and assessments and cases that invite participation. The objective of this book is to help a reader think through all of the critical issues before charging ahead to set up a new business. It contains several hundred questions that, if answered honestly, will assist with a decision of whether or not to start a business

Managing Quality Customer Service is based on the idea that there is a unique "customer service perspective" for every organization. It asks you to look at your organization and the services you provide and to put your team`s efforts at the vital points of contact with your customer. This book leads you through five stages of the customer service management cycle with a problem-solving approach at its core

This book offers some guidelines about peer relationships and how to build strong, constructive groups with common purpose. It isn`t always easy, and it isn`t only you that controls the dynamic of a peer relationship. Here you will find some guidance, some sound advice, clear cautions, and a helpful structure you can use in your working relationships

This volume presents basic information on surgical techniques in a straightforward and pragmatic manner in the hope that those whose practice is not exclusively devoted to vitreoretinal surgery will be able to enhance their abilities to care for such patients

From the early pioneers to the latest spaceflight technology, this groundbreaking book charts the inspirational story behind humankind's conquest of the skies.. It is balanced, it is complete, it has pictures and text in harmony

Entrepreneurship relates actual experiences while combining concepts and cases to present the latest theories. The concepts cover what "would-be entrepreneurs" need to know to start and grow their businesses. Additionally, the cases illustrate how real entrepreneurs have gone out and succeeded. The authors cover all stages of the entrepreneurial process from searching for an opportunity to shaping it into a commercially attractive product or service, launching the new venture, building it into a viable business, and eventually harvesting it. Any student, "would-be entrepreneur" or not, will benefit from the lessons in this text

В этой книге изложены основные сведения по этиологии, диагностике, клинических проявлениях, лечении туберкулеза и организации фтизиатрического сервиса для больных туберкулезом

This workbook has been specifically designed for international students of Russian medical schools who study pharmacology. It is supposed to be used as an aid for better preparation for Pharmacology practical classes. The content of the workbook corresponds to the Pharmacology course program approved for the third year students by the Russian Federation Ministry of Health and Social development. Part 1 of the Workbook consists of 16 units, of which 3 units are grouped under the heading of General Pharmacology, and the remaining 12 units are included in the Particular Pharmacology division. The units begin with Topics To Be Discussed to familiarize students with particular questions they will be asked at the lesson. Students will find it helpful to review Background information (brief description of basic pharmacological processes and characteristics of particular drug groups) and Key terms provided in each unit