This edition is a comprehensive resource for public policymakers addressing the economic and fiscal consequences of the crisis. It is intended to bridge the gap between studies focused on the epidemic`s impact on specific sectors, such as health and education and broad national analyses

Starting a small business and making it a success isn`t easy. In fact, most small business owners don`t get rich and many fail. This book presents the straight truth on small business success. It doesn`t offer cure-alls for every small business. Instead, it outlines real, effective principles for continued small business growth and success

This book encourages you to take an objective look at why you want to start your own business and whether you have what it takes to succeed. It also offers a step-by-step guide that goes from identifying business opportunities all the way to finding ways to finance your new business

To compete in today`s competitive marketplace, customer focus is no longer simply nice to have—it`s a fundamental mandate. This book is a manager`s best friend, providing both a primer and a how-to guide to defining and implementing customer relationship management

This book lays it all out: from designing your business card to landing jobs, from building your Rolodex to crafting an image, from transforming your skill portfolio to delivering WOW results every time. Here the author shows you how to create a unique, fabulous, high-performance Brand You

This book helps your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more

In 400 seminars in 47 states and 22 countries in the last five years, Peters has reexamined, refined, and reinvented his views on innovation. This book brings these seminars - and Peters` contagious passion - to the reader in a landmark book. Through bold graphics, astounding facts and figures, here is a book that will open your eyes to new ways of envisioning the challenges of today`s world

The Speed of Trust begins within each of us personally, continues into our relationships, expands into our organizations, extends into our marketplace relationships, and ultimately encompasses our global society at large. Covey presents a road map to establish trust on every level, build character and competence, enhance credibility, and create leadership that inspires confidence

A soup-to-nuts guide for entrepreneurs, covering all areas of business creation, development, and management. The book includes a wealth of insightful tools and information, and success stories and interviews from entrepreneurs who have experienced the joys and frustrations of business ownership firsthand

This book describes 58 things every advertiser or marketer should know. Now fully updated and revised, The Art of Client Service is geared to the entire account team, from copy writer, art director, and planner to researcher, media executive, and support staff - anyone who works with clients