At times stern, at other times patient, at times perceptive, at other times in sad denial, Olive Kitteridge, a retired schoolteacher, deplores the changes in her little town of Crosby, Maine, and in the world at large, but she doesn’t always recognize the changes in those around her: a lounge musician haunted by a past romance; a former student who has lost the will to live; Olive’s own adult child, who feels tyrannized by her irrational sensitivities; and her husband, Henry, who finds his loyalty to his marriage both a blessing and a curse

Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals

Leadership, influence, teamwork, and change management

Includes chapters on: Yi Sun-sin: A National Hero of Korea, About Yi Sun-sin, Historical Background, The Major Naval Battles of Yi, The Kobukson or

Is this writer

A Pilgrim girl makes the dangerous journey on the Mayflower to a new world filled with promise and unexpected hardships

Great service wins loyal customers. Hiring the right people and developing their interpersonal skills are prerequisites of great service- but they

he Berlin Stories is inhabited by a wealth of characters: the unforgettable Sally Bowles, whose misadventures in the demimonde were popularized on the American stage and screen by Julie Harris in I Am A Camera and Liza Minnelli in Cabaret; Mr. Norris, the improbable old debauchee mysteriously caught between the Nazis and the Communists; plump Fräulein Schroeder, who thinks an operation to reduce the scale of her Büste might relieve her heart palpitations; and the distinguished and doomed Jewish family, the Landauers