Оқу құралында адамдардың өмір сүретін ортасындағы түрлі қауіп-қатерден, табиғи зілзалалар мен алапат тілсіз апаттардан қорғану негіздері баяндалады

Hug Your Customers shows how any business can adapt this hugging philosophy to attract great staff, lower marketing costs, and maintain higher gross margins and long-term revenues. A time when customer service has become the difference between success and failure

The fourth edition of this popular book helps small and midsized businesses as well as nonprofit organizations and public-sector agencies to achieve effective, efficient, and disciplined business development, proposal development, and knowledge management (KM) process

The book introduces you to key elements of social entrepreneurship and equips you to become more effective as a social entrepreneur. In each chapter, you will find concise explanations of core concepts, as well as practical tools for applaying the concepts

This book will take you on a whirlwind tour of the start-up process and help you to build a solid foundation for your new venture, whether it is a small business, or a venture capital funded enterprise. Irrespective of the size or type of business, the underlying principles are the same

This book shows how to define your company`s mission, goals, and potential audience in ways that are flexible, creative, and true to your organization`s core values. It offers ten practices to engage customers using innovative marketing techniques - from discovering how customers make decisions to building commited communities of customers

Like a mentor-on-call, this best-selling book brings a wealth of wisdom and information to the new supervisor. It's clearly organized into four logical parts that focus on the biggest concerns: understanding the basics of supervisory responsibilities, developing personal effectiveness, managing many personalities, and working with groups

Paul Timm will teach readers how to become a "customer magnet." After reading this second edition, one will know how to establish a customer base, retain customers through satisfaction and appreciation, and win back lost customers. There are probably thousands of proven ways to win new customers, but Dr. Timm offers the best - a mix of classic, common sense tips, and ingenious advice

Six Disciplines for Excellence provides six fundamental business principles that are specifically designed to help small businesses move beyond momentary success to attain enduring excellence. This book is not for those who are looking for a quick fix. Six Disciplines for Excellence is a long-term fitness program, not a fad diet. You will find: Information on creating a unique mission statement. Ways to deal with internal and external factors (such as equipment failure or an unfavorable stock market) that affect your business. Helpful charts, checklists, hints, tips, and graphs

Proceedins includes abstracts of participants of the Twentieth International Symposium on Mine Planning and Equipment Selection MPES 2011 in which problems of design and planning of surface and underground mines, information technologies in mine engineering and management, mining equipment selection and mining automation, geomechanics and safety etc.