The revised edition of Writing Effective E-Mail includes an added emphasis on how to avoid workplace disasters such as lost sales, customer-service nightmares—and in the worst cases, lawsuits and financial losses—triggered by careless or poorly written e-mail. This book will also guide you in writing a comprehensive and effective e-mail policy for your organization

Readers will learn to recognize how too much information affects how we work and live, and how to put it in the context of the value of our time. Drawing on the latest research in the field and the valuable exercises and tips on organization that Odette Pollar has relied on for years, this book brings you an understanding of how to get the most from the time spent sifting, searching, managing, and using the information in your life. Odette presents strategies that will help individuals regain control over information and the technology that delivers it

This book informs about the oldest learned society in the United States of America; it promotes useful knowledge in the sciences and humanities

This book will help you define what you want and take the first steps toward the desired outcome. From identifying the major steps to revising your plan periodically, the exercises and self-assesments in this book will make sure your priorities are focused and realistic

Negotiation Basics presents concepts that can be applied in any situation that calls for give and take. With this interactive book you will be able to negotiate in simple or complex situations, address the real issues and resolve important differences. Using this book will allow you to approach a negotiation situation with confidence and get the results you want!

Making humor work offers a variety of suggestions for developing your style of humor. You begin by creating a personal "humor shopping list", which is your own storehouse of humorous anecdotes, cartoons, pictures, and articles. This book describes painless methods for getting started, and then it"s practice, practice, practice!

This book gives beginning students immediate help in mastering the essential elements of English pronunciation. Like its higher-level counterpart, Clear Speech, this new text concentrates on topics, such as rhythm, intonation, and sounds as grammar cues, that will make the biggest difference in students' ability to understand and communicate with others

Clear Speech is a revised and expanded version of the highly successful and innovative pronunciation text for intermediate and high intermediate students. This book provides theotetical support, teaching suggestions, audio scripts, and answer keys for each unit. It also includes 15 unit quizzes on photocopiable pages

American Ways focuses on the traditional values that have attracted people to the United States for well over 200 years and traces the effect of these values on American life. Chapter themes include diversity, the family, education, government and politics, religion, business, and recreation

Ethics in Business teaches manager how to both recognize and correct ethical challenges. You'll learn how to define ethics and how it applies to business ; solve ethical problems on your own and with your boss ; explore how people's values differ and affect behavior ; apply what you've learned with employees and peers