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книга(book)
CARLAW, PEGGY
The Big Book of Customer Service Training Games : Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers / Carlaw, Peggy Deming, Vasudha Kathleen ... – New York [etc.] : McGraw-Hill, 1999. - 209, [1] p., il.;– (McGraw-Hill. . . – [N. c.] – 978-0-07-077974-7 : 3772 tg.
УДК:
658.89
Полочный шифр:
Р 2013/5760
Предметная рубрика
- Customers
Аннотация
This book helps your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more
Ключевые слова
customer service, training programs, customer-focused attitude, business
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книга(book)
DRUCKER, PETER F.
The Essential Drucker : selections from the management works of Peter F. Drucker / Drucker, Peter F. ... – New York : Harperbusiness, 2001. - 358 p., index;– (Harper Business. . . – [N. c.] – 978-0-06-621087-2 (в пер.), 0-06-621087-9 : 4074 tg.
УДК:
005.7
Полочный шифр:
Р 2013/5761
Предметная рубрика
- Organizational management
Аннотация
This book covers the basic principles and concerns of management and its problems, challenges, and opportunities, giving managers, executives, and professionals the tools to perform the tasks that the economy and society of tomorrow will demand of them
Ключевые слова
management, objectives of a business, the entrepreneurial business
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книга(book)
COHEN, DAN S.
The Heart of Change Field Guide : Tools and tactics for leading change in your organization / Cohen, Dan S. ... – Boston , Massachusetts : Harvard Business School Press, 2005. - 239 p., index;– (HBS Press. . – References at the end of Chapters . – [N. c.] – 978-1-59139-775-5 : 4519 tg.
УДК:
005.7
Полочный шифр:
Р 2013/5758
Предметная рубрика
- Organizational management
Аннотация
This book provides leaders and managers tools, frameworks, and advice for bringing these breakthrough change methods to life within their own organizations
Ключевые слова
organizational change, management, change methods
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книга(book)
TANNER, LEE
The Jazz Image : Masters of Jazz Photography / Tanner, Lee ... – New York : Abrams, 2006. - 175, [1] p., il.; . – Bibliogr.: p. 173 . – [N. c.] – 978-0-8109-5749-7 (в пер.) : 6413 tg.
УДК:
78.036.9(084.12)
Полочный шифр:
У 2013/8139
Предметная рубрика
- Jazz and related styles. Photoalbum
Аннотация
The great improvisational American jazz musicians of the mid-20th century inspired a generation of photographers to develop a looser, moodier style of visual expression. Covering six decades of performers —from Louis Armstrong and Duke Ellington to John Coltrane and Miles Davis—this unique collection is as much a comprehensive catalogue of jazz greats as it is a salute to the photographers who captured them
Ключевые слова
pictorial works, jazz, jazz musicians, american music
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книга(book)
NEFF, EMILY BALLEW
The Modern West : American Landscapes, 1890-1950 : [catalog of an exhibition at the Museum of Fine Arts, Houston, Oct. 29, 2006 - Jan. 28, 2007 and the Los Angeles County Museum of Art, Mar. 4 - June 3, 2007] / Neff, Emily Ballew ... – New Haven ; London, Houston : Yale University Press, in association with the Museum of Fine Arts, 2006. - 315 p., il., index , notes; . – Bibliogr.: p. 294-307 . – [N. c.] – 978-0-300-11448-5 (в пер.), 0-300-11448-6 (hardcover), 978-0-89090-145-8 (pbk.), 0-89090-145-7 (pbk.) : 9808 tg.
УДК:
7.035.93(73)
Полочный шифр:
У 2013/8138
Предметная рубрика
- "Modern" style in art of the USA
Аннотация
Drawing extensively from various disciplines including ethnology, geography, geology, and environmental studies, this groundbreaking book addresses shifting concepts of time, history, and landscape in relation to the work of pioneering American artists during the first half of the 20th century
Ключевые слова
art of the USA, modernism in the USA, american art in the 19th century, exhibitions, museums of fine arts
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книга(book)
KLATT, BRUCE
The Ultimate Training Workshop Handbook : A comprehensive guide to leading successful workshops & training programs / Klatt, Bruce ... – New York [etc.] : McGraw-Hill, 1999. - 606 p., il., index , appendixes;– (McGraw-Hill. . – Bibliogr.: 580-591 p. . – [N. c.] – 978-0-07-038201-5 : 6028 tg.
УДК:
005.963.1
Полочный шифр:
У 2013/8141
Предметная рубрика
- Study. Training. Training courses
Аннотация
An amazing reference covering every aspect of leading a training program or workshop - this book was written for those who want to excel as trainers, and to offer maximum value both to client/employers and workshop participants
Ключевые слова
training programs, leading a workshop, designing workshops, organizing workshops
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KAUFMAN, ALICE
The Navajo Weaving Tradition : 1650 to the Present / Kaufman, Alice Selser, Christopher . – 2nd ed. .. – Tulsa ; San Francisco : Council Oak Books, 1999. - 150 p., il., glossary, index , notes;– (Council Oak. . – Bibliogr. : p. 145-146 . – [N. c.] – 1-57178-066-1, 9781571780669 : 4519 tg.
УДК:
94(=811.17)(73)
Полочный шифр:
У 2013/8130
Предметная рубрика
- History of Navajo Indians in the USA
Аннотация
Navajo textiles have been avidly sought after and collected for more than two hundred years and provide examples of both historic and contemporary primitive art. Navajo Weaving Tradition is a detailed history and appreciation of these wonderful textiles
Ключевые слова
Navajo Indians, American Indian cultures, Navajo textiles
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книга(book)
Третья ежегодная Алматинская конференция по вопросам безопасности и регионального сотрудничества : Сборник материалов конференции : 21 июня 2005 г. / ... – Алматы : КИСИ при Президенте РК, 2005. - 122 с. . . – 700 экз. – 9965-458-28-6 : 30 тг.
УДК:
327(47+57):005.745(100)
Полочный шифр:
Л 2013/41512
Предметная рубрика
- Материалы международной конференции по внешней политике стран бывшего Советского Союза
Аннотация
В сборник включены доклады, отражающие анализ стратегий, интересов, позиций внешних сил в Центральной Азии и их взаимоотношений с центральноазиатскими странами в предстоящей перспективе, а также наиболее важные проблемы укрепления безопасности и стабильности в регионе, активизации борьбы с терроризмом и экстремизмом и др.
Ключевые слова
геополитика Центральной Азии, стратегия сотрудничества стран Центральной Азии, политические процессы, экономическое сотрудничество стран Центральной Азии
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ADAMS, JONATHAN S.
The Myth of Wild Africa : conservation without illusion / Adams, Jonathan S. McShane, Thomas O. ... – Berkeley ; Los Angeles ; London : University of California Press, 1996. - 282 p., index; . – Bibliogr.: p. 265 - 272 . – [N. c.] – 978-0-520-20671-7, 0-520-20671-1 : 3915 tg.
УДК:
502(6)
Полочный шифр:
Л 2013/41784
Предметная рубрика
- African nature
Аннотация
This book explores a joint African/Western approach to conservation with the goal of returning control to the African nations. It's a no-holds-barred attack on old-style conservation in Africa- provocative, fascinating and dead-on. The authors, associated with the World Wildlife Fund, explode the romantic fallacy of an untouched continent where animals roam freely in sanctuaries. The relationship of wildlife - and the people who share the continent with them - is central to the future of conservation
Ключевые слова
wildlife conservation, animals and civilization, african nature
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книга(book)
WOLITZER, MEG
The Fingertips of Duncan Dorfman / Wolitzer, Meg . – 1st ed. .. – New York : Dutton Children's Books, 2011. - 294 p.– (Dutton. . . – [N. c.] – 978-0-525-42304-1 (в пер.) : 2230 tg.
УДК:
821.111-93(73)
Полочный шифр:
Л 2013/41793
Предметная рубрика
- American novels for young readers
Аннотация
Twelve-year-olds Duncan Dorfman, April Blunt, and Nate Saviano meet at the Youth Scrabble Tournament where, although each has a different reason for attending and for needing to win, they realize that something more important is at stake than the grand prize
Ключевые слова
interpersonal relations - fiction, individuality - fiction, ability - fiction, scrabble (Game) - fiction
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CARLAW, PEGGY
THE BIG BOOK OF CUSTOMER SERVICE TRAINING GAMES (1999)
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KLATT, BRUCE
THE ULTIMATE TRAINING WORKSHOP HANDBOOK (1999)
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ТРЕТЬЯ ЕЖЕГОДНАЯ АЛМАТИНСКАЯ КОНФЕРЕНЦИЯ ПО ВОПРОСАМ БЕЗОПАСНОСТИ И РЕГИОНАЛЬНОГО СОТРУДНИЧЕСТВА (2005)
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