Электронный каталог
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Тематика:Прикладные науки. Медицина. Технология
Язык издания:Английский
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1-10 из 29
книга(book)
TREVINO, LINDA KLEBE
Managing Business Ethics : Straight Talk About How To Do It Right / Trevino, Linda Klebe Nelson, Katherine A. . – 4-th edition .. – Hoboken, NJ : John Wiley & Sons, 2007. - 407 p., index , notes; . . – [N. c.] – 978-0-471-75525-8 : 18484 tg.
УДК:
658:17
Полочный шифр:
Л 2013/41234
Предметная рубрика
- Business ethics
Аннотация
This book will help identify and solve ethical dilemmas, understand why people behave the way they do, and help design a culture that will promote ethical behavior in organization
Ключевые слова
business ethics, ethics, managing ethics, ethical problems, organizational culture
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книга(book)
LEE, CHRIS
Marketing Works : Unlocking Big Company Strategies for Small Business / Lee, Chris Lima, Daniele ... – Garden City , NY : Morgan James Publishing : Habitat for Humanity Peninsula Building Partner, 2006. - 178 p., glossary; . . – [N. c.] – 1-60037-009-8 : 3010 tg.
УДК:
658.8
Полочный шифр:
Л 2013/41228
Предметная рубрика
- Marketing
Аннотация
The aims of this book are to examine the key aspects of marketing with the emphasis squarely on small business, and to demonstrate how a marketing approach can be used to improve the perfomance and subsequent profitability of your business
Ключевые слова
business, aspects of marketing, business strategies
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книга(book)
SMITH, SHAUN
Managing the Customer Experience : Turning customers into advocates / Smith, Shaun Wheeler, Joe ... – London [etc.] : Prentice Hall, 2002. - 254 p., appendix , index;– (Prentice Hall Financial Times. . – Bibliogr. at the end of chapters . – [N. c.] – 978-0-273-66195-5, 0-273-66195-7 : 6110 tg.
УДК:
658.89
Полочный шифр:
Р 2013/5723
Предметная рубрика
- Customers
Аннотация
How can you gain unbeatable competitive advantage? This book shows you how. It takes you through the step-by-step process of creating Loyalty by Design. It shows you how to re-think your business from the customer's point of view and then design and deliver a customer experience that drives loyalty and profitability
Ключевые слова
business, customer experience, leadership
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книга(book)
GERSON, RICHARD F.
Measuring Customer Satisfaction / Gerson, Richard F. ... – USA : Axzo Press, 1993. - 118 p., il.;– (Crisp Fifty-Minute Series. . . – [N. c.] – 978-1-56052-178-5, 1-56052-178-3 : 2105 tg.
УДК:
658.818
Полочный шифр:
Р 2013/5737
Предметная рубрика
- Customer service (consumers)
Аннотация
This book was written for everyone, from the business owner to the front-line supervisor to the customer contact employee. It will help you to define your role in assuring total customer satisfaction, how to use quality improvement measurement tools, and how to conduct necessary research and analysis
Ключевые слова
customer service, customer satisfaction, quality of customer service, developing customer service system
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книга(book)
CONLEY, CHIP
Marketing that matters : 10 practices to profit your business and change the world / Conley, Chip Friedenwald-Fishman, Eric . – 1st ed. .. – San-Francisco : Berrett - Koehler Publishers, 2006. - 202 p., il., notes, index;– (The Social Venture Network Series. . . – [N. c.] – 1-57675-383-2, 978-1-57675-383-5 : 2558 tg.
УДК:
658.8
Полочный шифр:
Л 2013/41787
Предметная рубрика
- Marketing. Sale. Production realization
Аннотация
This book shows how to define your company`s mission, goals, and potential audience in ways that are flexible, creative, and true to your organization`s core values. It offers ten practices to engage customers using innovative marketing techniques - from discovering how customers make decisions to building commited communities of customers
Ключевые слова
social marketing, social responsibility of business, marketing techniques
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книга(book)
MONTIGNAC, MICHEL
Montignac Recipes and Menus / Montignac, Michel ... – London : Montignac Publishing UK, 1994. - 285, [1] p., [32] p. of il. . . – [N. c.] – 2-90-6236-62-4 : 30 tg.
УДК:
613.2+615.874(44)
Полочный шифр:
Р 2013/5902
Предметная рубрика
- Nutrition hygiene recipes
Аннотация
Montignac Recipes and Menus is the essential companion volume to Eat Yourself Slim and Dine Out and Lose Weight, both of which are best-sellers in Montignac`s native France and in many other countries. Those who have already taken the MONTIGNAC METHOD to heart will enjoy getting into kitchen with this book, building on their understanding of the Method and creating gourmet meals with a French flavour. Those who have not yet adopted Montignac principles may be surprised to find that a book of recipes stressing the traditional values of French regional cooking, bien-vivre and pleasures of the table, can at the same time claim to be in the interests of our weight and health
Ключевые слова
nutritional properties of food, fight against cholesterol, healthy diet, French meals
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книга(book)
MARTIN, WILLIAM B.
Managing Quality Customer Service / Martin, William B. ... – The United States of America : Axzo Press, 1989. - 93 p., il.;– (A Crisp Fifty-Minute Series Book. . . – [N. c.] – 0-931961-83-1, 978-0-931961-83-0 : 1954 tg.
УДК:
658.8
Полочный шифр:
Р 2013/5931
Предметная рубрика
- Customer services (consumers)
Аннотация
Managing Quality Customer Service is based on the idea that there is a unique "customer service perspective" for every organization. It asks you to look at your organization and the services you provide and to put your team`s efforts at the vital points of contact with your customer. This book leads you through five stages of the customer service management cycle with a problem-solving approach at its core
Ключевые слова
quality service standards, customer-service problem solving, customer-service audit
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книга(book)
Marks" Standard handbook for mechanical engineers / . – 11th edition .. – New York [and others] : MC Graw Hill, 2007. - [1625] p., ill., index; . – Includes bibliographies . – [N. c.] – 978-0-07-142867-5 (в пер.), 0-07-142867-4 (в пер.) : 50 tg.
УДК:
62(035)
Полочный шифр:
У 2013/7531
Предметная рубрика
- Engineering in general. Handbook
Аннотация
This handbook is intended to supply both the practising engineer and the student with a reference book which is authoritative in character and which covers the field of mechanical engineering in a comprehensive manner
Ключевые слова
engineering, handbook for mechanical engineers, materials of engineering, mechanics of solids and fluids, mathematics, technologies, power generation
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книга(book)
SAUR, K.G.
Museums of the World Saur, K.G. – 13th revised and enlarged edition ,- München : Germany , 2006.– [Б. т.] . – 3-598-20693-3 Volume 1 . Afghanistan; Uganda– 704 p., pictures and photos . : 68419 tg.
УДК:
69(100)
Полочный шифр:
У 2006/1003
Предметная рубрика
- Museum of the World
Аннотация
Museums of the World gives detailed information on 53,457 museums and museum associations in 201 countries
Ключевые слова
museums of the world, national and international museum, museum Assocations
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HSU, TAI-RAN
Mems and Microsystems : Design, Manufacture, and Nanoscale Engineering / Hsu, Tai-Ran ... – New Jersey : Jonh Wiley & Sons, Inc., 2008. - 550 p., figures; . – Bibiliogr.: 509-521 p. . – 978-0-470-08301-7 : 800 tg.
УДК:
62
Полочный шифр:
Р 2012/4176
Предметная рубрика
- Инженерное дело. Техника в целом
Аннотация
This book remains the only available text to cover both the electical and the mechanical aspects of the technology
Ключевые слова
MEMS, microsystems, technology
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MARTIN, WILLIAM B.
MANAGING QUALITY CUSTOMER SERVICE (1989)
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MARKS" STANDARD HANDBOOK FOR MECHANICAL ENGINEERS (2007)
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