This book presents the basics of quality in an easy-to-understand format designed to help management and employees establish and meet simple, effective quality standards. With the exercises and assessments in this book, you will set up perfection standards, design goals, measure performance

This book was written for everyone, from the business owner to the front-line supervisor to the customer contact employee. It will help you to define your role in assuring total customer satisfaction, how to use quality improvement measurement tools, and how to conduct necessary research and analysis

This book will teach you how to understand the motivation behind your interviewer's questions and how to follow up after the meeting. In today's highly competitive job market, it is imperative that you set yourself apart from the other applicants, maximize your search, and get an offer every time you apply

This book explains the value of being able to use the information you've obtained through research in order to ask thoughtful questions during your interview

This book gives you that confidence by teaching you how to win the game of selling. In this book, you will learn ways to communicate with customers and co-workers, build a clientele by using honesty and humor, give and receive feedback, and make the most of every sales opportunity

This book will help you stay motivated, overcome the effects of stress, and shift your belief system so that you can begin to practice healthy, positive self-talk. By using the suggested techniques and self-assessments, you can recognize and choose the self-talk you engage in

This book is an easy-to-read, interactive book that will help assess skills and work toward improvement. It will help to learn how to communicate more effectively, be objective, and develop cooperative relationships that will benefit everyone involved

This book will help to develop Plan B. The winds of change are everywhere, and this is especially true in the modern workplace. Having a Plan B is a smart move, even if you currently feel happy and secure in your present employment. A Plan B is not a temporary alternative or a substitute job - it is a contingency plan that can match or even be superior to your Plan A, or current job

Systematic Succession Planning helps you formulate a plan for establishing continuity in leadership and other key positions within your organization in times of change

This book lays it all out: from designing your business card to landing jobs, from building your Rolodex to crafting an image, from transforming your skill portfolio to delivering WOW results every time. Here the author shows you how to create a unique, fabulous, high-performance Brand You