This is a down-to-earth, step-by-step guide that takes the mysteryout of providing the best possible service to your customers. This book is filled with hot tips and techniques and lots of suggestions for giving your customers the kind of service that you would like to receive

In the first comprehensive biography of Charles M. Russell, author examines the colorful life and times of Montana's famed cowboy artist

Cultures of Commerce explores the intersection of business history and the study of cultural forms, ranging from material to visual culture to literature. While both the structural changes in American business and their impact on workers have been explored in depth by historians, the broader impact of business on other cultural forms, and vice versa, is only now beginning to be studied

The book gives practical guidance to policy makers, project managers, and practitioners on how to work with the most vulnerable urban communities to mitigate landslide disasters

The book was published on the occasion of the Exhibition of Ancient Coins from the Alpha Bank Collection at the Archaeological Museum of Thessaloniki. The book includes photographs of 171 coins and analytic explanatory texts and invites you to take an enchanting and highly instructive journey into the past and to contemplate the wisdom enshrined in the coinage of another age which, at the same time, was one of the most glorious periods of Greek history

На основе личных воспоминаний и архивных материалов автор подробно рассматривает военные и военно-политические вопросы, связанные с участием вооруженных сил США в боевых действиях в годы второй мировой войны

This best-selling book from the most popular authors has been revised and updated to fully cover the latest requirements for Advanced Level Mathematics. It has these key features: It incorporates the latest Subject Criteria ; It covers all awarding bodies specifications for Advanced Level ; A two-colour layout has been used throughout to further support and enhance effective learning and understanding

Книга знакомит с процессом и методикой исследования в общей хирургии. Систематично излагаются отдельные клинические картины и необходимые при этом диагностические меры. Рисунки позволяют быстро определить, являются ли главные данные преимущественно субъективного рода (боль), или же они могут быть получены путем осмотра, пальпации, перкуссии, аускультации или измерения

Chemistry in Context presents chemistry as a unified subject using physical principles as a basis for the inorganic and organic sections which follow