To compete in today`s competitive marketplace, customer focus is no longer simply nice to have—it`s a fundamental mandate. This book is a manager`s best friend, providing both a primer and a how-to guide to defining and implementing customer relationship management

This book lays it all out: from designing your business card to landing jobs, from building your Rolodex to crafting an image, from transforming your skill portfolio to delivering WOW results every time. Here the author shows you how to create a unique, fabulous, high-performance Brand You

This book helps your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more

In 400 seminars in 47 states and 22 countries in the last five years, Peters has reexamined, refined, and reinvented his views on innovation. This book brings these seminars - and Peters` contagious passion - to the reader in a landmark book. Through bold graphics, astounding facts and figures, here is a book that will open your eyes to new ways of envisioning the challenges of today`s world

Proceedins includes abstracts of participants of the Twentieth International Symposium on Mine Planning and Equipment Selection MPES 2011 in which problems of design and planning of surface and underground mines, information technologies in mine engineering and management, mining equipment selection and mining automation, geomechanics and safety etc.

The Speed of Trust begins within each of us personally, continues into our relationships, expands into our organizations, extends into our marketplace relationships, and ultimately encompasses our global society at large. Covey presents a road map to establish trust on every level, build character and competence, enhance credibility, and create leadership that inspires confidence

Кратко, но вполне информативно изложены сведения по этиологии, патогенезу, диагностике и лечению внутренних болезней, а также проблемам из специальных раздедов медицины (психатрия, офтальмология, стоматология, оториноларингология, дерматология т.д.))

A soup-to-nuts guide for entrepreneurs, covering all areas of business creation, development, and management. The book includes a wealth of insightful tools and information, and success stories and interviews from entrepreneurs who have experienced the joys and frustrations of business ownership firsthand

With fewer than 200 pages, The Pilates Body is a slim volume, but every page contains valuable gems of information. The focus here is on mat work, which Siler points out was the initial movement system before the invention of the Reformer. Pilates history and the key elements to matwork are explained in short but comprehensive chapters before the exercises are introduced. The approach to the exercises is pure Pilates - sharp and meaningful, with all meat and no fluff. Each move is described step-by-step, and Siler offers a visual clue or two to help you get the form right, along with including an illustration to help you see what she means

Монография посвящена изучению актуальных и социально значимых проблем, связанных с инфекциями, передаваемыми клещами в Сибирском регионе