This Book examines the actual management issues involved in implementing CRM initiatives, relying exclusively on more than two dozen case histories from around the world. Readers will be introduced to the groundbreakers, the pathfinders, and the explorers of a vast and rapidly expanding new universe of customer - based business strategies

This primary volume, subtitled The Economics of American Negro Slavery, contains the full and complete text of Time on the Cross, as well as pertinent charts, maps, and tables, an index. Time on the Cross is at once a jarring attack on the methods and conclusions of traditional scholarship and a lucid, highly readable analysis of the special American problem - black slavery

The objective of the study is to examine, identify, and quantify the factors behind Africa's high prices for road transport. Such prices are a major obstacle to economic growth in the region, as shown in several studies

This book is a straightforward, life-affirming guide to how the world of business really works and it will teach you how to attract and keep better people, produce and sell more and better products and services, control costs more intelligently, expand and grow more predictably, increase your profits, and much more

The book presents the stories of 6 executives whose stories define African-American business success. Thriving in spite of multiple obstacles, they have enjoyed extraordinary careers at nonprofit organizations

This book is about an American industrialist and philanthropist. He was the founder of the Standard Oil Company, which dominated the oil industry and was the first great U.S. business trust and he revolutionized the petroleum industry and defined the structure of modern philanthropy

The Pathfinder has changed the lives of thousands. This completely revised and updated new edition offers more than fifty self-tests, diagnostic tools, and the acclaimed Rockport Career Design Method to help you choose an entirely new career, an entrepreneurial path, or the ideal job in your present field

Training For Dummies is both practical and fun. This book is also fun to read, it is jam-packed with technical knowledge about the training profession as well as tips, tricks, and techniques for honing your training skills

The purpose of this book is to let you in on some of the secrets that have been used for centuries to make type pleasing, beautiful, readable, legible, and artistic - secrets we just weren't taught in Typing 1A

Years after running Tom Gegax' Tires Plus franchise by the seat of his pants, blissfully unaware of how little he knew about getting the most out of people and managing a world-class organization, Tom was faced with a cancer diagnosis and a business at the brink of disaster. Resolved to change things around, he improved his mental clarity, health, and relationships and noticed that the more he profited on a personal level, the more his company profited