This book gives you the inside advice you need to take your business to the next level of success. It guides you past the challenges and trials that every small business owner faces and arms you with the confidence and knowledge to achieve the one goal all entrepreneurs share - growth

My Start-Up Life is more than a gee-whiz account from a precocious teenager - it is a serious yet entertaining treatment of the ups and downs of an entrepreneurial life and the sacrifices necessary to pursue a vision. Author reveals practical tools for you to use to start your own business, or simply become CEO of your own life

Making humor work offers a variety of suggestions for developing your style of humor. You begin by creating a personal "humor shopping list", which is your own storehouse of humorous anecdotes, cartoons, pictures, and articles. This book describes painless methods for getting started, and then it"s practice, practice, practice!

Managing Quality Customer Service is based on the idea that there is a unique "customer service perspective" for every organization. It asks you to look at your organization and the services you provide and to put your team`s efforts at the vital points of contact with your customer. This book leads you through five stages of the customer service management cycle with a problem-solving approach at its core

With exercises, self-assessments, and action plans, this book teaches you how to break the pattern of passivity, become truly motivated, and act confidently based on feeling of competence and self-control. Once you learn to listen effectively and communicate, you will begin to build a bridge to a more effective partnership with your boss

This expanded and thoroughly revised new edition is designed not only to add hundreds of useful new words to a student’s permanent working vocabulary but also to teach the most common and useful Greek and Latin word-building roots to help students understand and master additional vocabulary in the future. Example sentences and brief explanatory comments provide a rich context to bring the words to life, and quizzes are provided to encourage reuse and recall of words and to reinforce memory of them. All of these features combine to make this a valuable tool for students preparing for standardized tests or simply seeking to expand their English vocabulary

In a clinic on Manhattan's Upper West Side, a doctor has dedicated his life to eradicating a devastating disease. One by one, his patients are getting well. And one by one, they're being targeted by a serial killer. There's only one cure, but many ways to die...

This book is unique among current books on writing in two important ways. First, it presents cognitive strategies for writing: sequences of specific steps which make the writing process clearer and enable students to organize their thoughts about the writing task. The strategies help students know how to turn thoughts into writing products. This is especially important for students having difficulty producing acceptable writing products, but all students benefit from learning these procedures. Second, the authors focus on helping the student become a self-regulating writer -- aware and in control of the writing processes. The combination of composition and self-regulation strategies adds critically important dimensions to a whole language program because the strategies help students think about and organize writing products at the same time, while they learn to manage their writing

This popular textbook offers a comprehensive and practical introduction to central themes in the principles and practice of teaching English as a foreign/second language. It is written both for teachers and for those taking professional courses in English language teaching

Whether you are a learner of English who is having difficulty understanding expressions in everyday speech or a native speaker who wants to expand your written or spoken range, you need a comprehensive reference for idioms, common phrases, and sayings of American English