This is a down-to-earth, step-by-step guide that takes the mysteryout of providing the best possible service to your customers. This book is filled with hot tips and techniques and lots of suggestions for giving your customers the kind of service that you would like to receive

In the first comprehensive biography of Charles M. Russell, author examines the colorful life and times of Montana's famed cowboy artist

Cultures of Commerce explores the intersection of business history and the study of cultural forms, ranging from material to visual culture to literature. While both the structural changes in American business and their impact on workers have been explored in depth by historians, the broader impact of business on other cultural forms, and vice versa, is only now beginning to be studied

The book gives practical guidance to policy makers, project managers, and practitioners on how to work with the most vulnerable urban communities to mitigate landslide disasters

This best-selling book from the most popular authors has been revised and updated to fully cover the latest requirements for Advanced Level Mathematics. It has these key features: It incorporates the latest Subject Criteria ; It covers all awarding bodies specifications for Advanced Level ; A two-colour layout has been used throughout to further support and enhance effective learning and understanding

Chemistry in Context presents chemistry as a unified subject using physical principles as a basis for the inorganic and organic sections which follow

Early Transcendentals represents a substantial revision of the last edition. A calculus text that is not just a collection of definitions and threorems, skills and formulas to be memorized, and problems to be solved, but rather a book that communicates with its primary audience, the students

This book is an easy-to-use guide for anyone who has the desire to make the most of what two-year colleges have to offer. Community College Companion offers tips for doing well academically, getting involved on campus, taking advantage of the many resources available to help you succeed and much more

It offers a cutting edge analysis of the critical challenges facing aquaculture, balancing aquaculture's role in economic growth with the need for sound management of natural

This book gives many successful techniques to pass GRE test and helps more than two million students score higher on exams like GRE. If you need to know it, it is in this book. Tons of drills to show you exactly what to expect on the new GRE. Key strategies for solving text Completions, sentence Equivalents, Numeric Entry, Quantitative Comparisons, and more