This Book examines the actual management issues involved in implementing CRM initiatives, relying exclusively on more than two dozen case histories from around the world. Readers will be introduced to the groundbreakers, the pathfinders, and the explorers of a vast and rapidly expanding new universe of customer - based business strategies

This book studies how the changes in land institutions and land allocation required for Vietnam's agrarian transition affected people's living standards-notably that of the country's rural poor

This is a Guide to what an airline passenger sees out the window while flying over the United States. With its ingenious design and a map of preferred flight paths, it's easy to find those pages that correspond to a passenger's particular flight, and then to identify features that can be seen from the air

This book is a division of English language teaching that makes extensive use of content - and task-based syllabi, and varying use of grammatical, notional-functional, and rhetorical syllabi

This book is designed to provide short, topical and achievable teaching ideas for teachers of English to young learners, whether they are following a required syllabus or textbook, or preparing a curriculum that is targeted at their own group of learners

Teachers of English as a second or foreign language to young children must impart English skills at the same time that they foster socialization; heighten an awareness of the self, the immediate classroom community, and the community beyond the school; introduce content concepts; and expose students to art, drama, literature, and music. This volume offers 14 chapters of language activities that involve children in social interaction, real-life situations, learning through the senses etc.

This sourcebook is for all who work with others on participatory learning and change. The ideas, activities and tips are for facilitators, trainers and teachers, and for those who organize and manage workshops, training and courses

In What Price the Moral High Ground?, economist and social critic Robert Frank challenges the notion that doing well is accomplished only at the expense of doing good. Frank explores exciting new work in economics, psychology, and biology to argue that honest individuals often succeed, even in highly competitive environments, because their commitment to principle makes them more attractive as trading partners

This book helps to understand the problem and produce an effective solution. Problems come in allshapes and sizes, yet most have common characteristics that can be adressed with the techniques found in this book

No other introductory book presents the diversity and complexity of postwar American art from Abstract Expressionism to the present as clearly and succinctly as this groundbreaking survey. D. Joselit traces and analyzes the often contradictory formal, ideological and political conditions during this period that made American art predominant throughout the world