Clear Speech is a revised and expanded version of the highly successful and innovative pronunciation text for intermediate and high intermediate students. This book provides theotetical support, teaching suggestions, audio scripts, and answer keys for each unit. It also includes 15 unit quizzes on photocopiable pages

American Ways focuses on the traditional values that have attracted people to the United States for well over 200 years and traces the effect of these values on American life. Chapter themes include diversity, the family, education, government and politics, religion, business, and recreation

Ethics in Business teaches manager how to both recognize and correct ethical challenges. You'll learn how to define ethics and how it applies to business ; solve ethical problems on your own and with your boss ; explore how people's values differ and affect behavior ; apply what you've learned with employees and peers

On-the-Job Training explains how special brand of job-specific, on-site training can help employees be more positive and productive, and how organizations can benefit by seeing better performance, reduced turnover, and happier customers. The tips presented in this book will show trainers how to plan and implement a successful training system through the tell and show and do cycle, a time-honored process which can be tailored to the trainee`s level of knowledge and experience

Open-Book Management evolved as a way of improving business by getting employees involved in the profitability of their organizations. By opening the books and sharing financial information, employers discovered that they could empower people, build trust, encourage individual responsibility, and create a company of winners

This book addresses the latest changes in the law and court rulings affecting today's workplace. You'll learn how to define and indentify sexual harassment ; confront and correct challenging employess ; adress and document harassment claims ; train others to recognize and report harassment and discrimination

Starting Your New Business is not like most books. It has a unique "self-paced" format that encourages a reader to become personally involved. Designed to be "read with a pencil," there are an abundance of exercises, activities, and assessments and cases that invite participation. The objective of this book is to help a reader think through all of the critical issues before charging ahead to set up a new business. It contains several hundred questions that, if answered honestly, will assist with a decision of whether or not to start a business

Managing Quality Customer Service is based on the idea that there is a unique "customer service perspective" for every organization. It asks you to look at your organization and the services you provide and to put your team`s efforts at the vital points of contact with your customer. This book leads you through five stages of the customer service management cycle with a problem-solving approach at its core

The modern practice of personnel testing originated with the need to accurately assess many job applicants quickly. This book illustrates the limitations of traditional interviewing practices and presents you with guidelines for effectively testing your job applicants to find the best candidate

This book enables teachers to implement a child-centred approach through activities which can be personalized to the needs of learners aged 6-12