On-the-Job Training explains how special brand of job-specific, on-site training can help employees be more positive and productive, and how organizations can benefit by seeing better performance, reduced turnover, and happier customers. The tips presented in this book will show trainers how to plan and implement a successful training system through the tell and show and do cycle, a time-honored process which can be tailored to the trainee`s level of knowledge and experience

Open-Book Management evolved as a way of improving business by getting employees involved in the profitability of their organizations. By opening the books and sharing financial information, employers discovered that they could empower people, build trust, encourage individual responsibility, and create a company of winners

This book addresses the latest changes in the law and court rulings affecting today's workplace. You'll learn how to define and indentify sexual harassment ; confront and correct challenging employess ; adress and document harassment claims ; train others to recognize and report harassment and discrimination

Starting Your New Business is not like most books. It has a unique "self-paced" format that encourages a reader to become personally involved. Designed to be "read with a pencil," there are an abundance of exercises, activities, and assessments and cases that invite participation. The objective of this book is to help a reader think through all of the critical issues before charging ahead to set up a new business. It contains several hundred questions that, if answered honestly, will assist with a decision of whether or not to start a business

Managing Quality Customer Service is based on the idea that there is a unique "customer service perspective" for every organization. It asks you to look at your organization and the services you provide and to put your team`s efforts at the vital points of contact with your customer. This book leads you through five stages of the customer service management cycle with a problem-solving approach at its core

The modern practice of personnel testing originated with the need to accurately assess many job applicants quickly. This book illustrates the limitations of traditional interviewing practices and presents you with guidelines for effectively testing your job applicants to find the best candidate

When managers are faced with having to dismiss an employee, termination can be made easier by understanding the process involved. This book is designed to help correct the myths and misconceptions, and to explain the legal ramifications of employee termination

This book is an easy-to-use process that helps you capture your vision and translate it into concrete results. Jim has truly streamlined a tiresome, complicated chore. With a return to simple values simple truths, planning can be fun and creative

This book will show you how to think about risk in a whole new way. Anyone can become an expert on managing risks, and Risk Management is your basic guide on how to ask the right questions to fully understand the risks facing your organization, as well as how to take the steps necessary to methodologically reduce, transfer, or eliminate those risks

This book guides the reader through a systematic approach to developing and presenting effective, eye-catching resumes. An easy eight-step formula will help readers excel at several different resume approaches, including chronological, work experience, and subject-related resumes